Legal
Privacy Policy
Privacy Policy and Personal Data Processing
This Privacy Policy and Personal Data Processing aims to inform you about how we collect, use, store, and protect your personal data within the framework of our operations. "Personal Data" refers to information that identifies you and is related to you or other people (such as, for example, people under your care who, directly or through you, provide us with their information).
The policy describes and explains how we process Personal Data collected through the website www.colurs.io (the "Site") or through other physical or electronic means, whether current or developed in the future. For example: Information that you provide directly to us through physical or virtual forms, through which we collect and store the information necessary for the development of our corporate purpose, as well as all goods and services offered by the company. Depending on the service you use, we may also collect the following types of personal data:
- Contact data: Name, email address, physical address, phone number.
- Navigation data: Information about your device, IP, browser type, geographic location, access data and browsing activity on our website and digital platforms.
- Payment data: Information related to the purchase of our services, such as credit card or banking details, if online payment services are used.
- Data related to the use of our services: Information about how you interact with our platforms, contracted services, requests and previous communications.
At COLURS, we take appropriate technical, organizational and administrative measures to protect your personal data against unauthorized access, alterations, disclosures, losses or destruction. These measures include the use of encryption, access controls and security protocols in our systems.
By authorizing the processing of your personal data, the Data Holders fully accept this Policy and its additions or modifications, which will be communicated through appropriate means, in accordance with current regulations.
The information provided by the Data Holders will be used to improve the contractual relationship or connection that arises with COLURS. By using our services, you accept the practices described in this policy. We recommend reading this document carefully to understand how we treat your personal information.
The express or unequivocal authorization of the Data Holders for the processing of their Personal Data and/or Sensitive Data implies acceptance of the processing of their Personal Data, which will be carried out in accordance with what is established in the policy and local regulations. In any case, this Policy CANNOT be interpreted in any way contrary to applicable laws and/or the rights that correspond to the Data Holders.
COLURS, as responsible for data processing, will make its best professional effort to maintain the Personal Data it receives from the Holders, especially Sensitive Data, under appropriate standards of quality, protection and security. Likewise, it will strive to ensure that the Personal Data and/or Sensitive Data collected receive the necessary technical and legal protection to guarantee their security, integrity, access and confidentiality.
Data Collection Channels
The authorized channels for COLURS to collect Personal Data from the Holders are:
- Call Center.
- COLURS App on Google Play Store: https://play.google.com/store/apps/details?id=app.colurs.io
- COLURS App on Apple Store: https://apps.apple.com/co/app/colurs/id6448200343
- COLURS website: www.colurs.io
- COLURS APIs and web developments on third-party sites and applications.
- Online sales through the page www.colurs.io
- In our administrative offices.
- In our customer service module: https://colurs.odoo.com/helpdesk/enviar-ticket-
Data Holders
COLURS will process the personal data of the persons described below, who, for the purposes of these Privacy and Personal Data Processing Policies, will be considered as Data Holders:
- Clients
- Providers
- Partners
- Shareholders
- Investors
- Employees
- Former employees
- Pensioners
- Apprentices and interns
- Job vacancy applicants
- People in the selection process
- Contractors
- Any third party with commercial or contractual relationship
- Representatives of control and surveillance entities
- Commercial allies and strategic partners
- Family members of employees, contractors, promoters, clients or buyers
Security Measures
The security measures implemented by COLURS aim to protect the Personal Data and information provided by the Holders, to prevent their alteration, loss, unauthorized use and access. For this, COLURS diligently implements administrative, legal and technical protection measures that are reasonably within its reach.
Similarly, third parties contracted or associated with COLURS are required to adhere to and comply with information security policies and manuals, as well as security protocols that COLURS applies to all its processes.
Each contract between COLURS and third parties (contractors, external consultants, temporary collaborators, clients, providers, etc.) that involves data processing includes a confidentiality agreement detailing their commitments regarding the protection, care, security and preservation of the confidentiality, integrity and privacy of the data.
COLURS protects Personal Data through encrypted databases, which can only be accessed and consulted with COLURS proprietary software.
COLURS also employs firewalls, intrusion detection systems and virus detection tools to protect Personal Data against unauthorized access or viruses. Additionally, COLURS takes reasonable measures to permanently destroy Personal Data when it is no longer necessary.
Diverse Uses of Information
COLURS may use the information provided by the Holder for purposes different from those described in this Privacy Policy; for which it will inform through appropriate means about any modification of this Privacy Policy, so that the Holder can decide whether to accept or reject the new terms.
Personal Data of Minors and Disabled Persons
COLURS does not collect information from persons under 18 years of age, persons considered incapable or persons under guardianship; however, when information is obtained from any of these persons, COLURS will require authorization from the father, mother or guardian.
Duration
COLURS will collect the information and keep it available in its databases while the company remains active and subject to rights and obligations. In any case, the Holder authorizes the processing of the information for a maximum period of one hundred years.
Rights of the Holders
The Holders may submit their requests, queries, complaints or claims through any of the following channels:
- By email to: hola@colurs.io
- Through our website www.colurs.io, through the customer service link.
The Holders may exercise their rights or submit requests, queries, complaints or claims in accordance with the procedures established in this Section.
The request, query or complaint will be attended to within a maximum period of fifteen (15) business days from the date of receipt.
If it is not possible to attend to the query within that period, the interested party will be informed, indicating the reasons for the delay and specifying the date on which their query will be attended to, which in no case may exceed eight (8) business days after the expiration of the first period.
The Holder who wishes to exercise their rights, such as the correction, updating or deletion of their Personal Data processed by COLURS, may submit their request in accordance with the procedure established in this Section.
Complete Document
To obtain the complete Privacy Policy document in PDF format, click the download button below.
Talk to our team
Whether you're exploring options or ready to integrate, our team is here to help you find the right solution.